Accountability in the Moment—A.I.M. for Success!
Based on the experience and service we provide, our respected brand is what we want to be known for in the eyes of our residents and the greater Spokane area.
We strive to achieve this reputation by upholding non-negotiable Behaviors of Excellence for all employees. RRC has identified five behaviors that have the highest correlation to overall resident satisfaction and loyalty
- Initiative—Taking action before being asked.
- Teamwork—Working together to perform better because of one another.
- Empathy—Acknowledge, understand and share the feelings of residents and co-workers.
- Courtesy—Smile, politely acknowledge, and speak in a caring and friendly manner with everyone. Respect dignity and privacy of all.
- Communication—The willingness to effectively communicate with care and respect.